Service

SC Preußen Münster stands for tradition, closeness and passion – as well as continuous development.

As expectations around organisation, service and fast communication continue to rise, we are further professionalising our structures. Our aim is to make processes for members and supporters more transparent, efficient and reliable.

A new service department for the club – for you.

We are building a central service department to improve communication between members, supporters and the club. It will bring together enquiries about ticketing, merchandising and the fan shop, membership and supporter matters.

More ways to contact us – clear structures.

Alongside email and our digital assistant “Fiffi”, we will expand the service with defined telephone hours and personal assistance in the fan shop.

Clearly structured processes will help enquiries reach the right contact more quickly.

All calls will be routed through one central number so that enquiries can be assigned and handled reliably. Automated answers to standard questions will also help reduce waiting times and improve service quality.

Service-oriented organisations combine personal availability with intelligent digital processes. We are taking the same approach to make SCP future-ready and provide a modern, reliable and accessible service. Developing together – for a strong SC Preußen Münster.